At the receiver conditions
Depending on your business your customers will have different requirements for service. A person who wants to ask a quick question to a fashion company has different needs than someone seeking care from a health center.
A new perspective
With every year that goes by, your customers are increasingly accustomed to being able to choose for themselves. It does not matter what time it is they want to have one or preferably several contact channels that are open around the clock. Although there is not an actual person who can answer the questions right then there needs to be other opportunities for people to ask, order, cancel , complain, compliment , complain or simply being seen or heard.
What are the customer needs?
For your users to receive the best possible service, we have designed a wide selection of solutions that help you meet people on their terms. We can help you to be prepared for different scenarios and help you provide more power to the end user and the end customer.
Let your customers use web-based tools like Web Callback, semantic FAQ and web forms.
Our customer service solutions include custom inbound telephony, outbound and callback campaigns, Chat, E-mail, Self-service and many other channels
Our IVR solution includes touchtone-based or keyword -based IVR, Auto Attendant, territorial control and Natural language that will help you interact with customers effectively.