When your customer service function works in the best possible way, it rubs off on the whole business. Therefore, we design our solutions with the entire staff in mind, that helps you work efficiently. While it is always possible for you to put the end user in the focus of your activities. Discover how our products, services and features may benefit your organization from different perspectives .
As important as customer service aspect is, it must be easy for those sitting on the other side. It must be easy to get an overview of the work and there must be an effective monitoring – at the same time the work must be integrated with all the other activities of the organization.
Therefore, we know that solutions, wich can simplify your procedures and save time, is a high priority. You do not want to waste time on implementing overcomplicated systems, which ultimately cost more than the taste anyway.
Therefore, we have designed solutions within customer service that gives you new opportunities to develop as an organization – without capitalizing on either the customer relations or your operations efficiency.
A web-based administration interface that brings together all the essential functions in one place.
A web-based administration interface that brings together all the essential functions in one place.
Follow up your efforts to streamline your customer service using our statistical solutions and wallboards.
Depending on your business your customers will have different requirements for service. A person who wants to ask a quick question to a fashion company has different needs than someone seeking care from a health center.
With every year that goes by, your customers are increasingly accustomed to being able to choose for themselves. It does not matter what time it is they want to have one or preferably several contact channels that are open around the clock. Although there is not an actual person who can answer the questions right then there needs to be other opportunities for people to ask, order, cancel , complain, compliment , complain or simply being seen or heard.
For your users to receive the best possible service, we have designed a wide selection of solutions that help you meet people on their terms. We can help you to be prepared for different scenarios and help you provide more power to the end user and the end customer.
Let your customers use web-based tools like Web Callback, semantic FAQ and web forms.
Our customer service solutions include custom inbound telephony, outbound and callback campaigns, Chat, E-mail, Self-service and many other channels
Our IVR solution includes touchtone-based or keyword -based IVR, Auto Attendant, territorial control and Natural language that will help you interact with customers effectively.
Perhaps you are a company that has hired skilled staff in your shops, you communicate right and proper, and are present on the web or notes your communication on the town. You can be an organization that communicates and does things by the book. But if you do not get that impression when calling you and asking questions, all the positive work is easily forgotten.
We offer solutions that will give you a better overview of all communication channels. Which ensures that the end user always feel that they face the same company or the same organization on the other side.
With simple measures you can take another step in the process to create a seamless experience for the end users. And with the help of effective solutions for monitoring, you can evaluate your communicative efforts as a whole, and use it as a guide for your future work.
A web-based administration interface that brings together all the essential functions in one place.
Integrate your customer service solution with external systems such as external data lookup , self-service solutions and knowledge databases using our tools.
Follow up your efforts to streamline your customer service using our statistical solutions and wallboards.
Alltför ofta blir ett verktyg som är tänkt att hjälpa det som står i vägen för att arbeta effektivt. Och det går snabbt ut över medarbetarna och inte minst över kunderna på andra sidan.
Too often, a tool, that is supposed to help, becomes an obsacle in the way of working effectively. And it goes quickly out of the employees and not least the customers on the other side.
Therefore, we have designed a number of different solutions and capabilities to help your employees to focus on the most relevant issues . Which gives them the opportunity to immerse themselves in more complex cases , or relieve other colleagues when the load is high.
By gathering a large amount of data within a single interface , you get a quick overview of all material as quickly as possible . Together you can support each other as a team to achieve the best possible results as a team.
We have created more opportunities for your agents to handle contacts within the confines of a single interface , meet agents’ demands for mobility and choose through which channel they want to receive calls.
Easily record calls for training or coach staff with our centralized Call Screening tool.
Our customer service solutions include custom inbound telephony, outbound and callback campaigns, Chat, E-mail, Self-service and many other channels
We deliver effective solutions for customer service
which helps you put the end user in focus.
