A voice that steers you right
The customer in charge
Voice Provider offers an efficient and user-friendly customer channel for your phones. With the help of the latest technological solutions in this area, the voice-controlled feature Natural language responds to all incoming calls. The solution offers a natural dialogue so that the customers will be able to state their errands as they choose.
The solution understands what the customer says and directs the call to the relevant group of caseworkers or to a self-service solution. That way, the customer can avoid unnecessary button choices and can as quickly as possible start dealing with their errand. And you will simultaneously be able to reduce costs by avoiding costly misconnections.
A solution with multiple choices
Discover how you can streamline your methods by:
- increasing the amount of calls handled through self-service
- organizing your customer service agents according to different areas of expertise
- shortening your turnaround time
To ensure the best possible customer service, you can take the Natural language feature one step further. The voice-controlled call direction can also be integrated with features for self-service. That way, you can provide your customers with the most relevant service each time.