Get the data you need
– When you need it
What is a call worth to you? How effective are you in answering? How many calls do you lose? To be able to evaluate your working continuously, we offer a number of solutions in monitoring, which helps you focus on relevant areas as you evolve forward.
Our reporting tools let you analyze your communication patterns via a simple, educational and powerful interface. The reports tailored to your specifications and can be scheduled according to your needs. You can start from the parameters that are most interesting to you and get relevant data when you want.
If your demand for statistics is high, you can, among other things, integrate the statistical tool with a staffing planning – tool. Or do deeper analysis of your business needs it.
Choose from several standard views for real-time monitoring that can be displayed on a big screen. You can choose, for example bar charts, pie charts or speedometer depending on what suits you best.