Options that give you control
Our features within the IVR gives your staff expanded capabilities for managing messages and calls , as well as to give them more time to immerse themselves in complicated cases.
As a user you can easily build your own IVR solutions, add your own messages, open and close queues, set different schedules for different queues and receive various types of customer data. Everything can be handled easily and seamlessly within a single solution, all on the web.
An accurate feature, with the help of positioning, senses where a user calls and connect to the nearest office, shop or person.
A feature that answers all incoming calls and offers customers a natural, spoken dialogue – for customers to express their wishes freely.
Offers the same functionality as a “Natural language” solution, but to a much lower investment. A couple of keywords makes it possible to identify more than 80% of cases received.
Relieve staff and free up time by using speech recognition. Our voice controlled solution understands the individual name, department or function that the caller is interested in and automatically connects.