Combine the features you need most
By integrating the necessary systems and functions, you can save both time and energy for your business. Explore the features that let you work effectively to meet customer needs in the best possible way.
Voice Provider CCL solution is prepared for integration to various external systems. With the help of Screenpop your agents can get the customer card in the CRM system popped, or order status on the customer who is calling you.
External data lookup
Integrate the CCL solution with backend systems, for example, to open a VIP queue through idintifacation by PIN or retrieve order status from an order management system, etc.
Automate routine tasks to your employees in the customer service to focus on the more complex cases from clients.
Voice Provider’s knowledge base has Semantic understanding and self-training features that ensure your employees access to the right information at the right time. The database can also be used in an external version of the FAQ on your website.
Our positioning service can direct the caller customer to the right store or office directly. It can also identify which area the customer is calling from and makes it possible to taylormake customer service directly.