Meet customers on their own terms
Within the framework of our CCL services, it´s possible to streamline your work with a variety of communication channels. Everything is gathered in one solution, and all designed to provide the best possible customer service.
CCL is a cloud based service that is completely independent of which PBX you have. Your agents can be placed anywhere in the and it doesn´t matter what kind of phone they use
Let your customers be called on a specified number at a specific time or when it’s time for their queue number.
Automated outbound telephony for example, telemarketing, customer surveys, sales by phone, follow up etc.
Outbound alarm / Broadcast
Scheduling outgoing calls or SMS messages to the defined contacts. The CCL system will then automatically send or call with a predefined message.
CCL has a built-in chat function that is integrated with the agent application and is in sync with the queuing system as other types of calls. As an option, Voice Provider also offer co – browsing in the chat feature.
Email , Fax & SMS
In the Voice Provider CCL solution, email, fax and SMS from customers is controlled in the same way as incoming calls and can also be synced to the same queues. All to give you a complete overview of your customer contacts.
Let your customer service focus on providing good service, and leave routine questions to be answered by using our application for self-service. Questions of timetable information, ordering forms, account statements, etc is very well suited for Self-service.