User-friendly and flexible
Voice Provider CCL system will help you relieve the agents in customer service while you are giving them strong and practical tools that simplify their daily lives.
With the help of CCL, your agents are able to treat all customer contacts in one single application, whether it involves phone calls, chat, email, fax, SMS, callback or something else. Your agents provided with the very best conditions to work efficiently and offer good service at every opportunity.
Voice Provider CCL services also offer mobile connection. A perfect solution if you need to increase the number of employees during temporary work peaks, but are not able to have them all located in one place.
For employees who prefer fixed telephony there is just as much flexibility as for other communication channels. The interface makes it possible to recieve calls in the same way via the computer or in the traditional way.