We want to help you to create a well-balanced whole, where all parts of your business works and communicates in the best possible way.
A powerful collection of tools at your disposal
A company’s everyday life is rarely like the others – you have unique needs and so does your customers. Every business needs to find its unique way to respond to the own organization and end user requirements. Therefore, we have put together a wide range of services to help you create the customer service that you want.
What you convey in different channels
All our solutions has one main thing in common. They were created so that you will be able to offer the best possible customer service – no matter if it’s during a phone call, a chat conversation or through an online form. No matter where your customers encounter your business they should have the same opportunity to receive help, advice and service. And you should have the same opportunity to share your knowledge and what you offer.
Before, during & after
Together, our services form a strong unity. They help you to be prepared for different scenarios, with the channels of communication that are the most relevant for your business and your customers. At the point of contact, your personnel will have access to tools that provide control, new options and a unique overview. In addition, you will have the tools you need to regularly follow up your work and interactions.
Our features within the IVR gives your staff expanded capabilities for managing messages and calls , as well as to give them more time to immerse themselves in complicated cases.
Relieve staff and free up time by using speech recognition. Our voice controlled solution understands the individual name, department or function that the caller is interested in and automatically connects.
An accurate feature, with the help of positioning, senses where a user calls and connect to the nearest office, shop or person.
A feature that answers all incoming calls and offers customers a natural, spoken dialogue – for customers to express their wishes freely.
Offers the same functionality as a “Natural language” solution, but to a much lower investment. A couple of keywords makes it possible to identify more than 80% of cases received.